Privacy Policy

By visiting VeloCountry.com, you agree to accept the practices described in this Privacy Policy.

This Privacy Policy governs the manner in which VeloCountry collects, uses, maintains and discloses information collected from users (each, a "User") of the http://www.velocountry.com website ("Site").  It applies to the Site and all products and services offered by VeloCountry.


Personal Identification Information:

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. 

Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information.  Users may, however, visit our Site anonymously. 

We will collect personal identification information from Users only if they voluntarily submit such information to us.  Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.


Non-Personal Identification Information:

We may collect non-personal identification information about Users whenever they interact with our Site. 

Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.


Web Browser Cookies:

Our Site may use "cookies" to enhance User experience. However, acceptance of cookies is not a requirement to browse our Site.  Users' web browser places cookies on their hard drive for record-keeping purposes, such as keeping track of items in the shopping cart.

Cookies are not used to store users' name, address, password, credit card numbers, or other sensitive information.  Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent.  If they do so, note that some parts of the Site may not function properly.  Users have the option of placing their order over the telephone as well.

The information that users provided over the telephone is also subject to our Privacy Policy.


Purpose of Collected Information:

Any of the information we collect from you may be used for the following purposes:

  • To personalize your experience: a user's information helps us to improve respond to individual user's needs.
  • To improve our Site: we continually strive to improve our Site's features and products based on the information and feedback we receive from you.
  • To improve customer service: users' information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions: we may use the information Users provided, when placing an order, only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a contest, promotion, survey or other announcements.
  • To send periodic emails: the email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc.

NOTE: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.


Protecting Your Information:

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent.

However, we may share users' information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. 

We also may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Lastly, we may release your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.


Your Acceptance of These Terms:

By using this Site, you signify your acceptance of this policy and terms of service.  If you do not agree to this policy, please do not use our Site.  Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.


Contacting Us:

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.